Grievance Mechanism

Elixir Group is committed to fostering a culture of integrity, transparency, and accountability as the foundation of sustainable business practices. The grievance mechanism provides employees, business partners, and other stakeholders with a continuously available and confidential channel for reporting complaints and potential irregularities, enabling active participation in maintaining and enhancing the highest regulatory, ethical, and professional standards of our operations.

  • Reports of complaints and potential irregularities may include, but are not limited to:
  • Violations of the Code of Ethics,
  • Non-compliance with internal policies and procedures,
  • Activities deemed unacceptable or inappropriate on a personal, professional, or business level, or
  • Actions potentially constituting unlawful conduct.

All reported complaints are handled carefully and confidentially in accordance with the Elixir Group’s Privacy Policy, ensuring maximum data protection for all reporters and anonymity for those who wish to remain anonymous. Furthermore, we guarantee that no reporter will face negative consequences for submitting a grievance, regardless of its motive or outcome.

If you have additional suggestions or inquiries, you may contact us at grievance@elixirgroup.rs

Your trust, support, and active participation are vital to improving our processes and maintaining high standards of operation. Thank you for contributing to the integrity, accountability, and sustainability of the community we build together.

    1. Contact Information of the Complainant (Optional)

    Note:If you wish to remain anonymous, leave this section blank. In that case, we will not be able to provide you with direct feedback on how the grievance you submitted has been addressed.

    2. General Information About the Complaint

    2.1. Type of Complaint

    (Mark all applicable options)

    2.2. Date and time of the incident

    2.3. Location of the incident

    2.4. Have you previously reported this complaint?

    3. Details of the complaint

    Please describe the nature of your complaint in detail. Include all relevant facts, events, involved parties, and other pertinent information of wich you are aware:

    Attached evidence (if available)

    (E.g. photos, documents, recordings - max. 10MB)

    4. Proposal for Resolving the Complaint

    5. Feedback and Follow-Up

    Would you like to be informed about the status of your complaint?

    6. Complaint Categories

    If you are certain about the complaint category, please mark it

    7. Complainant declaration