{"id":16624,"date":"2024-12-19T09:38:34","date_gmt":"2024-12-19T08:38:34","guid":{"rendered":"https:\/\/www.elixirgroup.rs\/?page_id=16624"},"modified":"2024-12-25T09:31:26","modified_gmt":"2024-12-25T08:31:26","slug":"grievance-mechanism","status":"publish","type":"page","link":"https:\/\/www.elixirgroup.rs\/en\/grievance-mechanism\/","title":{"rendered":"Grievance Mechanism"},"content":{"rendered":"    <section id=\"elixir-hero\" class=\"bg-elixir-primary-gradient text-white\" data-aos=\"fade\">\r\n        <div class=\"container\">\r\n        \n<div class=\"elixir-spacer\" style=\"--minh-xs:40px; --minh-sm:60px; --minh-md:80px; --minh-lg:80px; --minh-xl:80px; --minh-xxl:80px;\">\r\n<\/div>\n\n\n<h1 class=\"wp-block-heading has-white-color has-text-color\">Grievance Mechanism<\/h1>\n\n\n<div class=\"elixir-spacer\" style=\"--minh-xs:40px; --minh-sm:60px; --minh-md:80px; --minh-lg:80px; --minh-xl:80px; --minh-xxl:80px;\">\r\n<\/div>\n\r\n        <\/div>\r\n    <\/section>\r\n\n\n\r\n  <section class=\"position-relative\">\r\n    <div class=\"position-absolute z-0 w-100 left-0 top-0 h-100\"><div class=\"bg-layer w-100 h-100 position-absolute bg-lgrey\"><\/div><\/div>          <div class=\"container py-5 position-relative z-1\">\r\n            \n<div class=\"mx-auto mb-5\" style=\"width: 900px;max-width: 100%\">\r\n\n\n<p class=\"wp-block-paragraph\">Elixir Group is committed to fostering a culture of integrity, transparency, and accountability as the foundation of sustainable business practices. The grievance mechanism provides employees, business partners, and other stakeholders with a continuously available and confidential channel for reporting complaints and potential irregularities, enabling active participation in maintaining and enhancing the highest regulatory, ethical, and professional standards of our operations.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reports of complaints and potential irregularities may include, but are not limited to:<\/li>\n\n\n\n<li>Violations of the Code of Ethics,<\/li>\n\n\n\n<li>Non-compliance with internal policies and procedures,<\/li>\n\n\n\n<li>Activities deemed unacceptable or inappropriate on a personal, professional, or business level, or<\/li>\n\n\n\n<li>Actions potentially constituting unlawful conduct.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">All reported complaints are handled carefully and confidentially in accordance with the <a href=\"https:\/\/www.elixirgroup.rs\/en\/privacy-policy\/\" data-type=\"page\" data-id=\"10868\">Elixir Group&#8217;s Privacy Policy<\/a>, ensuring maximum data protection for all reporters and anonymity for those who wish to remain anonymous. Furthermore, we guarantee that no reporter will face negative consequences for submitting a grievance, regardless of its motive or outcome.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have additional suggestions or inquiries, you may contact us at <a href=\"mailto:grievance@elixirgroup.rs\">grievance@elixirgroup.rs<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your trust, support, and active participation are vital to improving our processes and maintaining high standards of operation. Thank you for contributing to the integrity, accountability, and sustainability of the community we build together.<\/p>\n\n\r\n<\/div>\n\n<div class=\"mx-auto rounded p-3 px-lg-4 py-lg-5\" style=\"background-color:#ffffff;width: 900px;max-width: 100%\">\r\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f16636-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"16636\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/16624#wpcf7-f16636-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"16636\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f16636-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:16636,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;}}\" \/><input type=\"hidden\" name=\"cf7s-user_id\" value=\"0\" \/><input type=\"hidden\" name=\"cf7sub_nonce\" value=\"6a59cbb668\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"mb-5\">\n    <p class=\"h5\">1. Contact Information of the Complainant (Optional)<\/p>\n    <p class=\"small\"><strong>Note:<\/strong>If you wish to remain anonymous, leave this section blank. In that case, we will not be able to provide you with direct feedback on how the grievance you submitted has been addressed.<\/p>\n    <div class=\"mb-3\">\n        <label> Full name\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"ime-prezime\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"name\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"ime-prezime\" \/><\/span> <\/label>\n    <\/div>\n    <div class=\"mb-3\">\n        <label> Address\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"adresa\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" autocomplete=\"street-address\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"adresa\" \/><\/span> <\/label>\n    <\/div>\n    <div class=\"mb-3\">\n        <label> Phone number\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"telefon\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" autocomplete=\"tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"telefon\" \/><\/span> <\/label>\n    <\/div>\n    <div class=\"mb-3\">\n        <label> Email address\n            <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n    <\/div>\n<\/div>\n<div class=\"mb-5\">\n<p class=\"h5\">2. General Information About the Complaint<\/p>\n<div class=\"mb-3\">\n<p class=\"h6 mb-0\">2.1. Type of Complaint<\/p>\n<p class=\"small\">(Mark all applicable options)<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vrsta-prituzbe\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"vrsta-prituzbe[]\" value=\"Employee behavior\" \/><span class=\"wpcf7-list-item-label\">Employee behavior<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"vrsta-prituzbe[]\" value=\"Safety concerns\" \/><span class=\"wpcf7-list-item-label\">Safety concerns<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"vrsta-prituzbe[]\" value=\"Quality of services\/products\" \/><span class=\"wpcf7-list-item-label\">Quality of services\/products<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"vrsta-prituzbe[]\" value=\"Environmental impacts\" \/><span class=\"wpcf7-list-item-label\">Environmental impacts<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"vrsta-prituzbe[]\" value=\"Discrimination or harasment\" \/><span class=\"wpcf7-list-item-label\">Discrimination or harasment<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"vrsta-prituzbe[]\" value=\"Other\" \/><span class=\"wpcf7-list-item-label\">Other<\/span><\/label><\/span><\/span><\/span>\n<div data-id=\"vrsta-prituzbe-drugo\" data-orig_data_id=\"vrsta-prituzbe-drugo\"  class=\"\" data-class=\"wpcf7cf_group\"> \n<div class=\"my-3\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vrsta-prituzbe-drugo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"please specify\" value=\"\" type=\"text\" name=\"vrsta-prituzbe-drugo\" \/><\/span>\n<\/div>\n<\/div>\n<\/div>\n<p class=\"h6\">2.2. Date and time of the incident<\/p>\n<div class=\"mb-3\">\n<input type=\"datetime-local\" name=\"datum\" id=\"datum\" class=\"wpcf7-form-control wpcf7-datetimepicker\" placeholder=\"Select date\/time\"\/>\n<\/div>\n<p class=\"h6\">2.3. Location of the incident<\/p>\n<div class=\"mb-3\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lokacija\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Location\" value=\"\" type=\"text\" name=\"lokacija\" \/><\/span>\n<\/div>\n<p class=\"h6\">2.4. Have you previously reported this complaint?<\/p>\n<div class=\"mb-3\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vec-prijavljeno\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"vec-prijavljeno\" value=\"No\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"vec-prijavljeno\" value=\"Yes\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><\/span><\/span>\n<\/div> \n<div data-id=\"vec-prijavljeno-da\" data-orig_data_id=\"vec-prijavljeno-da\"  class=\"\" data-class=\"wpcf7cf_group\"> \n<div class=\"mb-3\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"vec-prijavljeno-kome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Specify to whom and when\" value=\"\" type=\"text\" name=\"vec-prijavljeno-kome\" \/><\/span>\n<\/div> \n<\/div>\n<\/div>\n<div class=\"mb-5\">\n<p class=\"h5\">3. Details of the complaint<\/p>\n<p>Please describe the nature of your complaint in detail. Include all relevant facts, events, involved parties, and other pertinent information of wich you are aware:<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"detalji-prituzbe\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required mb-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Description of the complaint\" name=\"detalji-prituzbe\"><\/textarea><\/span>\n<p class=\"h6 mb-0\">Attached evidence (if available)<\/p>\n<p class=\"small\">(E.g. photos, documents, recordings - max. 10MB)<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file-95\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file file-input\" accept=\"image\/*,video\/*,.txt,application\/pdf,.doc,.docx\" aria-invalid=\"false\" type=\"file\" name=\"file-95\" \/><\/span> \n<\/div>\n<div class=\"mb-5\">\n<p class=\"h5\">4. Proposal for Resolving the Complaint<\/p> \n<span class=\"wpcf7-form-control-wrap\" data-name=\"resenje\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required mb-3\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"How would you suggest this issue to be resolved?\" name=\"resenje\"><\/textarea><\/span>\n<\/div>\n<div class=\"mb-5\">\n<p class=\"h5\">5. Feedback and Follow-Up<\/p>\n<p>Would you like to be informed about the status of your complaint?<\/p>\n<div class=\"mb-3\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"obavestenje\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><label><input type=\"radio\" name=\"obavestenje\" value=\"No\" checked=\"checked\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"radio\" name=\"obavestenje\" value=\"Yes\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<div data-id=\"obavestenje-da\" data-orig_data_id=\"obavestenje-da\"  class=\"\" data-class=\"wpcf7cf_group\">\n<div class=\"mb-3\">\n<label>Please specify your preferred method of contact\n<span class=\"wpcf7-form-control-wrap\" data-name=\"obavestenje-kontakt\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Phone, email...\" value=\"\" type=\"text\" name=\"obavestenje-kontakt\" \/><\/span> <\/label>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-5\">\n<p class=\"h5\">6. Complaint Categories<\/p>\n<div class=\"mb-3\">\n<p>If you are certain about the complaint category, please mark it<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"kategorija-prituzbe\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"kategorija-prituzbe[]\" value=\"Ethical and professional standards\" \/><span class=\"wpcf7-list-item-label\">Ethical and professional standards<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"kategorija-prituzbe[]\" value=\"Legal issues or regulation\" \/><span class=\"wpcf7-list-item-label\">Legal issues or regulation<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"kategorija-prituzbe[]\" value=\"Occupational Health and Safety\" \/><span class=\"wpcf7-list-item-label\">Occupational Health and Safety<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"kategorija-prituzbe[]\" value=\"Employment relations\" \/><span class=\"wpcf7-list-item-label\">Employment relations<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"kategorija-prituzbe[]\" value=\"Environmental Protection\" \/><span class=\"wpcf7-list-item-label\">Environmental Protection<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"kategorija-prituzbe[]\" value=\"Other\" \/><span class=\"wpcf7-list-item-label\">Other<\/span><\/label><\/span><\/span><\/span>\n<div data-id=\"kategorija-prituzbe-drugo\" data-orig_data_id=\"kategorija-prituzbe-drugo\"  class=\"\" data-class=\"wpcf7cf_group\"> \n<div class=\"my-3\">\n<span class=\"wpcf7-form-control-wrap\" data-name=\"kategorija-prituzbe-drugo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"please specify\" value=\"\" type=\"text\" name=\"kategorija-prituzbe-drugo\" \/><\/span>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-5\">\n<p class=\"h5\">7. Complainant declaration<\/p>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"izjava\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"izjava\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I confirm that all the information provided is accurate to the best of my knowledge and belief.<\/span><\/label><\/span><\/span><\/span>\n<\/div>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\n\r\n<\/div>\n\r\n            <\/div>\r\n        <\/section>\r\n  ","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/empty.php","meta":{"_elixir_title_hidden":true,"footnotes":""},"class_list":["post-16624","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.elixirgroup.rs\/en\/wp-json\/wp\/v2\/pages\/16624","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.elixirgroup.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.elixirgroup.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.elixirgroup.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.elixirgroup.rs\/en\/wp-json\/wp\/v2\/comments?post=16624"}],"version-history":[{"count":5,"href":"https:\/\/www.elixirgroup.rs\/en\/wp-json\/wp\/v2\/pages\/16624\/revisions"}],"predecessor-version":[{"id":16653,"href":"https:\/\/www.elixirgroup.rs\/en\/wp-json\/wp\/v2\/pages\/16624\/revisions\/16653"}],"wp:attachment":[{"href":"https:\/\/www.elixirgroup.rs\/en\/wp-json\/wp\/v2\/media?parent=16624"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}